We can sometimes get a lot of email and it can take time to reply to them all. Before you contact us directly, check these frequently asked questions to see if you can find your answer. If it’s not here, use the contact form at the bottom of this page to send us a message and we'll get back to you ASAP. We prioritize the questions with answers that are not found in the FAQ.
Can I post materials to my class website?
I am having trouble with a Digital Product.
I bought a resource on your online store and need to download it again.
I am having a technical issue.
Google Drive Link says "File does not exist".
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Q: Can I post your materials online?
A: You may not post my materials online to a website where they are publicly accessible and able to be picked up by a search engine. Google classroom, canvas, are ok- resources may be posted on the internet are when they are protected with a password and for students eyes' only.
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Q: I am having issues with a digital product A: please visit our help desk: accessing google products.
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Q: What standards do your products support? A: My products support multiple standards. You can check them out individually here: Biology Roots Standards
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Q: Are your materials editable? A: In some cases, yes. I understand the need for flexibility in the classroom, however I cannot always offer editable products due to intellectual property laws and image terms of use. Resources that are always editable include PowerPoint presentations, study guides, task cards, and assessments. if you purchased it and it did not come with an editable version, chances are it's for a reason.
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found a typo in one of my products
i hate typos, too. If you find a mistake or a typo, I would love to know about it so I can fix it for you. Please contact me directly or fill out this form. i will offer a token of my appreciation 🙂
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PURCHASE ORDER INQUIRIES: For Purchase Orders, Please Fill out This Form: Purchase Order Request -or- scroll to the bottom of this page and fill out the contact info.
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WHAT ARE LICENSES? When you purchase a digital product from Biology Roots, you are purchasing one license. This means that a single individual is permitted to use the product. If you are purchasing for a department or multiple teachers, you will need to purchase multiple licenses. I offer a 10% discount on purchases for 2-5 licenses. For more than 5 licenses, please contact me. this sheet has more information: biology roots licensing info.
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ONE OF YOUR ANSWER KEYS IN POSTED ONLINE. If you found a biology roots resource posted online illegally, such as an answer key, please let us know. all you would need to do is provide the url using this form: report resources posted. we will send a cease and desist immediately.
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how can I access my purchases? To access purchases from biology-roots.com/store, please follow this sign in link and use the same email address you used to make your purchase from my Online Store: : https://biology-roots.com/store/signIn/?returnUrl=account/orders?offset%3d0 this will take you to your purchases for re-download. (if you purchased from teacherspayteachers, login and go to to your dashboard to access past purchases).
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technical problems. If you purchased from TeachersPayTeachers, you must contact them directly for technical issues (no matter how small). They can be reached at [email protected]
If you purchased from my website at biology-roots.com, many of the errors are extraction errors or pdf viewer errors.
"Path too long"- this typically indicates that you are trying to extract in a protected folder on a Windows computer. Try to extract onto a user profile folder such as your Desktop or Downloads.
IF you are on a Windows and see a folder titled "_MACOSX" - delete or ignore it. Do not try to access the files from it. I work on a Mac and sometimes these files show up on Windows downloads.
Before contacting me, please try one of these free websites to extract your zip files as they often work seamlessly:
For PDF viewing errors, please be sure you have the latest software of your PDF viewer installed. The most popular PDF viewer is Adobe Reader (free). Please download it and try to open the PDF again.
GOOGLE DRIVE LINK SAYS FILE DOES NOT EXIST AS OF SEPTEMBER 2021, GOOGLE HAS ROLLED OUT NEW SECURITY FEATURES. SOME SCHOOL DISTRICTS BLOCK GOOGLE'S FORCE COPY LINKS THAT ARE PROVIDED IN DIGITAL RESOURCES. THE SOLUTION TO THIS IS TO TRY ON A HOME COMPUTER AND ADD THE RESOURCE TO YOUR ONLINE CLASSROOM FROM THERE. IF THIS STILL DOES NOT WORK, CAREFULLY EXAMINE THE LINK FOR SPACES, ODD CHARACTERS, ETC. BY COMPARING IT AS IT APPEARS IN YOUR BROWSER TO THE LINK PROVIDED IN THE PDF.
CONTACT US
If your question was not answered in our FAQ, please contact us. You should expect to hear back from us in a day or two. Allow more time for weekends and holidays. Please note that questions that are not addressed in the FAQ will have priority. You can also visit our help desk for even more technical support: https://biologyroots.freshdesk.com/support/home